
I recently realized I didn't sign up for Apple's extended warranty in time though I paid for it already. It had expired and things looked bad. I couldn't wait to get a lecture from the parents about irresponsibility and timeliness.
So I went on apple's website, and it asked ME if I would like a CALL FROM THEM! I said yes, and they called within the minute.
The guy on the phone was unbelievably helpful and contacted the right people to confirm that they would enroll me in Apple Care even though I missed the deadline....essentially saving me $100 and family shame.
This is the best customer service i have received ever...after being on the phone for an hour with AT&T trying to figure out why I couldn't set especially up a modem only to find out that they shipped me a faulty modem. Thanks...I want my 3 hours of life back.